Instead of the refresher, a 32 oz. bottle of polish was included. Being a novice, I followed Bona's

instructions and used

the polish on my brand new beautiful Robbins oak floor. My once beautiful floor is now clouded with a milky film and

I am sick about it. I understand I can not use the refresher once the polish has been applied. Wish I had read all the

reviews before I trusted Bona. M. Grace and Wen Y. Ku are correct! One review said they called the company with the

same complaint and were told to give

the floor a second coat of polish. This made their floor worse so I am not about to try that. Any suggestions of how to

get this polish off so I can buy and use the refresher which got good reviews?

I am so disappointed and upset.

Why would Bona continue to substitute polish for refresher in a $59.95 kit that clearly describes 32 oz. of refresher but

in fact contains no refresher.

This company needs to be more sensitive to customer observations and help with problems that their polish creates

on expensive new hardwood flooring.Get more detail about Bona Ultimate Microfiber Hardwood Refresher Floor Care System.