Just got the H2O and had trouble. Unit didnt come with the screws needed to assemble the mop handle and base. A screw for top and bottom. No big deal, I have 21,ooo screws in garage. After assembly and soaking the filter in water,I pluged the h2o in and had no steam. I then found the water dispenser and filter suggests a tight fit. Dont be afraid to push hard when you apply the two into place on the unit.
This machine does an excellent job for what its meant to do.
The only draw back I have is the mop pads. I have wash rags thicker than the ones that come with the unit. Im not a algerba major but the price of extra pads is about $5.00 a pad.
This h20 is very user friendly and does what it was designed to do. Just make your own pads with bar towels or what ever. ED.................Get more detail about H20flo Steam Mop Floor Cleaner (3 Pads Included) plus Extra Blue Corral Bonus Pad included (4 PADS TOTAL) see image gallery.