We had ours for almost two and a half years. It worked really great until a few months ago. It just seems it has lost its suction and is leaving more and more water in the carpet, which also means, leaving more and more dirt. However, I figure the cost of it is basically one commercial cleaning. We have animals and it has saved us several hundreds of dollars over the two years it worked good, not to mention, just keeping the carpets and furniture looking and smelling cleaner. I am going to go out and buy another one. I don't think you can beat this machine for its cost and ease of use.Get more detail about Bissell 9300-P ProHeat 2x Turbo Carpet Deep Cleaner.